Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with easy returns and exchanges.
30-Day Returns
Return items within 30 days of delivery
Free Returns
Free return shipping on defective items
Easy Process
Simple online return process
What Can Be Returned
- • Items in original condition with tags attached
- • Unused items within 30 days of delivery
- • Items with original packaging and accessories
- • Defective or damaged items (any time within warranty)
What Cannot Be Returned
- • Items used outdoors or showing wear
- • Custom or personalized items
- • Items without original tags or packaging
- • Underwear, socks, or hygiene-related items
- • Items returned after 30 days (unless defective)
Start Your Return
Contact our customer service team or use our online return portal to initiate your return.
Get Return Authorization
We'll provide you with a Return Authorization (RA) number and return shipping label.
Package Your Item
Pack the item securely in its original packaging with all tags and accessories included.
Ship Your Return
Attach the return label and drop off at any authorized shipping location.
Receive Your Refund
Once we receive and process your return, we'll issue your refund within 3-5 business days.
Ready to return an item? Contact us to get started.
Size & Color Exchanges
Need a different size or color? We offer free exchanges for the same item in a different size or color, subject to availability.
- • Free exchange shipping both ways
- • Same item only (different size/color)
- • Subject to inventory availability
- • Must be requested within 30 days
Different Item Exchanges
Want to exchange for a completely different item? You'll need to return the original item and place a new order.
- • Return original item for full refund
- • Place new order for desired item
- • Standard return and shipping policies apply
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Card | Original card | 3-5 business days |
| PayPal | PayPal account | 1-2 business days |
| Gift Card | Store credit | Immediate |
| Cash/Check | Store credit | Immediate |
Note: Refund processing times may vary depending on your bank or payment provider. Original shipping charges are non-refundable unless the item was defective or we made an error.
Manufacturer Warranty
Most items come with a manufacturer warranty covering defects in materials and workmanship.
- • Skis & Equipment: 1-2 years (varies by brand)
- • Apparel: 1 year against manufacturing defects
- • Electronics: Manufacturer warranty (varies)
- • Accessories: 6 months to 1 year
Defective Items
If you receive a defective item, we'll make it right with a full refund, replacement, or repair.
- • Free return shipping for defective items
- • Full refund or replacement available
- • No time limit on defective item returns
- • Contact us immediately upon discovery
Our customer service team is here to help with returns, exchanges, and any questions you may have.
Contact Information
Email: returns@kvplus.com
Phone: +1 (555) 123-4567
Hours: Mon-Fri 9AM-6PM EST
Return Address
KV+ Returns Department
1234 Winter Sports Way
Snow Valley, CO 80424
United States